Frequently Asked Questions

Frequently Asked Questions
Updated July 2022

what is our COVID-Safe Plan?

~ Contactless Payments
~ Contactless Check in/ Check outs available on request
~ The servicing of rooms is a minimum of 1 week stays before a service is performed
~ Sanitizing stations provided
~ Carefully managing areas to ensure social distancing with the main venue
~ A Daily cleaning register completed
~ Records of all patrons for the purpose of contact tracing

when was the Ace built?
the Ace Accommodation Albany was built in 1967.The first part of the facility was built and was added to in stages over the next few years. We are currently renovating our suites at the present moment giving them a modern new décor.

do you have wheelchair access?

what time does breakfast start?
our Albany restaurant is open for breakfast between 7:30am – 9:30am Monday through to Saturday.  We offer a full A La Carte Breakfast menu for our guests and also the general public.  Continental Breakfast is also available and can be pre-ordered for delivery to guests' room the night prior.

can you offer room service meals?
yes, room service is available Monday through to Saturday, between 6pm and 7.30pm (last orders at 7.30pm as the kitchen closes at 7.45pm).

can I book a tour from the Ace Accommodation Albany?
we would love to help you plan your sightseeing and activities for your visit to Albany.  We can assist with Whale Watching Cruises, Amazing South Coast Pass, Zarephath Winery lunch bookings just to name a few.

is there WiFi available?
we do offer free WiFi available 24 hours within all rooms of the Ace Accommodation Albany.

is there a spa in my room?
we have a selection of spa rooms. You may request a suite with a spa at time of booking. Additional fee applies.

do we have a laundry?
our guest laundry is available 24 hours with a small charge for washing machines and dryers.

what time can I check in?
our rooms are available for you to check in at 2pm. On occasions we may be able to check you in earlier if your room has been cleaned and is available.  Guaranteed Early Check In can be applied to your booking for an additional fee.

what do I do if I’m running late and will arrive after reception is closed?
with our contactless check in procedure late arrivals will not be a problem.  Your room key will be available for collection from our Key Lock Box.  A Pin Code will be emailed to you the day prior to your arrival.

if I have a problem out of hours, who can I contact?
we have a 24 hour number available on the front door to reception for you to call if any emergencies arise.

are there movies in the room?
we now have 12 free Foxtel channels in the room available.

will my room be serviced every day?
no, however, if you would like your room to be serviced you can request the evening prior with reception.  Alternatively, should you require fresh towels, tea/coffee or any other room supplies please do not hesitate to request from our friendly reception staff.

i would love to buy a gift voucher, is this possible?
yes, gift vouchers are available by contacting our reception staff. We will gladly help those looking for a birthday or anniversary gift, as an example. Our vouchers may also be a great way for companies wanting to say thank you to their staff or clients.

the Ace Accommodation Albany looks ideal for my next staff event, would I be able to hold a function at the Ace?
yes, you most certainly can. Please contact our front reception staff for more details. Alternatively, visit our Events & Weddings page on our website (coming soon).

can I hold my wedding at the Ace?
yes, we would love the opportunity to accommodate your reception. Please contact our front reception for more details, or visit our Events & Weddings page on our website (coming soon).

is there parking and is it free?
yes, we do have free parking for 1 vehicle per room. Additional parking is available onsite.

are you pet friendly?
we do not allow pets to stay at the Ace.

do you have any jobs available?
resumes are welcomed by delivering them to our reception. We would love to hear from you if you have relevant skills, a positive and can-do attitude, good communication skills, and desire to help our guests and patrons have the best stay/visit possible. We offer positions in reception, food and beverage, maintenance and housekeeping.

why should I choose to stay at the Ace?
we love to answer this question.  We offer a range of room options, great service, a central and easily accessible location, all the ideal conveniences including foxtel and WIFI; and our on-site restaurant has a reputation for the best seafood and steak in town.

does my room have a balcony?
all of our rooms are ground floor and have no balcony.

do you have non-smoking rooms?
all of our rooms are non-smoking rooms

how many bathrooms does my room have?
all of our rooms have one bathroom.

can I walk into Albany?
yes, it is approximately 2.5 kilometres into the central hub of Albany (York Street area).

what happens if I don’t have a credit card?
you can pay with cash.  Guests settling accounts by cash are obliged to maintain their account in credit at all times.
A $250 Cash Bond will be collected if you are unable to provide a Credit Card for security.  On the day of your departure once the room has been reviewed by housekeeping staff, the Cash Bond will be returned to you.

can my friends stay in my room?
due to Occupational Health & Safety Regulations, additional guests occupying a room exceeding bedding configuration will be evicted.  Refunds for any unused nights will not apply.